Terms & Conditions

Last updated: March 2026

Who these terms apply to

These terms govern the relationship between Quilla ("we", "us") and any client or prospective client ("you") who engages our services. By commissioning work from Quilla — whether on a project or retained basis — you agree to these terms.

Quilla operates from Barcelona, Spain. Our contact details: hello@quilla.co.uk.

Services

Quilla provides B2B marketing services including:

• Marketing consultancy and strategy
• Embedded marketing partnership (fractional CMO-style engagement)
• Channel services: search (SEO), AI visibility, paid media, and content

The specific scope of work, deliverables, and timelines for each engagement are agreed in writing before work begins — either through a proposal, statement of work, or signed brief.

Engagement terms

Retained engagements

Retained engagements run on a monthly basis with a minimum commitment period agreed upfront (typically three months). Either party may terminate a retained engagement with 30 days' written notice after any minimum commitment period has elapsed.

Project-based engagements

Project-based work is scoped and priced per proposal. Changes to scope requested after work has begun may result in revised pricing, which we will agree with you before proceeding.

Payment terms

Invoices are issued monthly in advance for retained engagements, or in stages for project work as set out in the proposal. Payment is due within 14 days of the invoice date unless otherwise agreed in writing.

Late payment may result in work being paused. We reserve the right to charge statutory interest on overdue invoices in accordance with applicable Spanish and EU law.

Intellectual property

On full payment of all invoices relating to a piece of work, intellectual property rights in the final deliverables pass to you. This includes written content, strategies, and creative materials produced specifically for your business.

We retain the right to reference our work with you as part of our portfolio and case studies, unless you request otherwise in writing. We will always seek your approval before publishing client-specific information publicly.

Any tools, templates, or frameworks we bring to an engagement that predate or are independent of your project remain our intellectual property.

Confidentiality

We treat all client information as confidential. We will not share your commercially sensitive information with any third party without your permission, except where required by law.

In return, we ask that you treat any proprietary methodologies, pricing, and internal processes we share with you as confidential.

These confidentiality obligations survive the end of the engagement.

Limitation of liability

We will always do our best work. But marketing outcomes depend on many factors beyond our control — market conditions, platform algorithm changes, competitor activity, and your own business decisions among them.

We do not guarantee specific results such as traffic volumes, lead numbers, or revenue figures unless these are explicitly committed to in writing as part of a performance arrangement.

Our total liability to you for any claim arising from our services is limited to the total fees paid to us in the three months preceding the claim.

We are not liable for indirect or consequential losses, including lost profits or lost business opportunities.

Termination

Either party may terminate an engagement immediately if the other materially breaches these terms and fails to remedy the breach within 14 days of written notice.

On termination, you are responsible for paying for all work completed up to the termination date. We will deliver all completed work and transfer any assets or accounts under our management.

Governing law

These terms are governed by the laws of Spain. Any disputes that cannot be resolved informally between the parties shall be subject to the exclusive jurisdiction of the courts of Barcelona, Spain.

Where applicable, EU regulations — including the GDPR — also apply. See our Privacy Policy for data-related matters.

Changes to these terms

We may update these terms from time to time. The current version is always at this URL. Material changes will be communicated to active clients directly.